Anthropic
Claude Opus 4 · Sonnet 4 · Haiku 4.5
Stop Losing Customers
to Unanswered Messages
NexTalk is the AI-powered live chat platform that handles customer conversations 24/7 — with AI agents that actually understand your product, and human handoff when it matters.
70%Conversations Automated
24/7AI Coverage
<2minSetup Time
8+AI Providers Supported
Trusted across Europe
Industries we serve.
Engineering teams in regulated, mission-critical industries — every engagement audited, documented, and production-graded.
Banking & Payments
FinTech
PCI-DSS compliant payments and core banking infrastructure — sub-100ms p99 latency, end-to-end audit trail, and tokenization at the edge.
PCI-DSS · ISO 27001
Patient Data
Healthcare
HIPAA-aware patient data pipelines
HIPAA · SOC2
5G & Networks
Telecom
5G core network observability at scale
NFV · ETSI MANO
Retail & Marketplaces
E-Commerce
99.99% uptime during peak traffic events
PCI-DSS · GDPR
Sovereign & Public
Government
Sovereign cloud with full audit trails
eIDAS · FIPS 140-2
Fleet & IoT
Logistics
Real-time fleet tracking & IoT ingestion
MQTT · OPC-UA
Platform capabilities
Everything a support team needs
Everything you need to deliver exceptional customer support — AI-powered and human-ready.
Connect any LLM — Claude, GPT, Gemini, Llama, DeepSeek, Mistral, or OpenRouter — to handle conversations automatically with context-aware responses.
8+ AI providers · BYOK modelWebSocket-powered chat with typing indicators, read receipts, visitor presence detection, and notifications across all channels.
<1s latency · Real-time typingCreate multiple widgets with different branding for different websites. Each widget gets its own colors, greeting, and AI configuration.
Up to 5 widgets · Per-widget AIDashboard with KPIs, hourly volume charts, agent distribution, satisfaction trends, and CSV export. Monitor everything in real time.
Real-time KPIs · CSV exportSend events to Discord, Slack, Zapier, or any URL. HMAC-signed payloads for secure integrations. Connect to your existing workflow.
Slack · Discord · Zapier · CustomTenant isolation, JWT auth, AES-encrypted API keys, progressive rate limiting, CSP headers, HMAC-signed webhooks.
AES encryption · Pentest-verifiedLive demo
See NexTalk in action
Book a 30-minute demo with our team — we'll show you exactly how it works with your stack.
Bring your own model
Pick the AI that fits your budget
NexTalk is BYOK — bring your own API key from any of these eight providers. We never proxy your tokens or train on your data.
OpenAI
GPT-4o · GPT-4o mini · GPT-4 Turbo
Gemini 2.5 Pro · 2.5 Flash
Meta
Llama 3.3 70B Instruct
DeepSeek
DeepSeek Chat v3
Mistral
Mistral Large
Qwen
Qwen 2.5 72B · Max · Plus · Turbo
OpenRouter
Any model via OpenRouter
Live in 3 steps
From sign-up to live chat — under 2 minutes
No developers, no servers to provision, no SDKs to bundle. One script tag, three steps, instant deploy.
Business outcomes
- 01
70% automated
AI agents handle the majority of conversations automatically — your team only steps in for complex issues.
- 02
24/7 coverage
AI agents never sleep. Your customers get instant answers at any hour, any timezone.
- 03
2-minute setup
Create an account, create a widget, paste one line of code. Your chat is live in under 2 minutes.
How we implement
- 01
Create your account
Sign up in seconds. 14-day free trial with all features unlocked. No credit card needed.
- 02
Add the widget
Customize the colors, greeting, and copy. Drop one line of script into your site — it appears instantly.
- 03
Choose your agents
Assign AI agents for 24/7 automated support, human agents for personal touch, or both. Per widget.
Drop-in script
One line of code, any framework
Add this script to any HTML, React, Next.js, WordPress, Shopify, or Webflow site. Shadow DOM ensures zero CSS conflicts. Auto-updates included.
index.htmlready
<!-- Add to your website --><script src="https://nextalk.privum.cloud/widget-loader.js" data-token="YOUR_TOKEN"></script>
Simple, transparent pricing
Start free, upgrade when you need more
14-day free trial on all paid plans. No credit card required. Upgrade, downgrade, or cancel any time — processed via Stripe.
Free
$0forever
- 1 agent
- 100 chats / mo
- 1 widget
- Queue management
- Conversation history
- Notification sounds
- Basic analytics
Starter
$9.99/ month
- 3 agents
- 1,000 chats / mo
- 2 widgets
- Everything in Free
- Canned responses
- Reports & CSV export
- Email notifications
- Departments
Pro
$19.99/ month
- 10 agents
- 10,000 chats / mo
- 5 widgets
- Everything in Starter
- AI agents (BYOK)
- Custom branding
- Advanced analytics
- Webhooks
- Alert rules
- Satisfaction surveys
Enterprise
Custom
- Unlimited agents
- Unlimited chats
- Unlimited widgets
- Everything in Pro
- Unlimited AI agents
- SSO / SAML
- Dedicated support
- SLA guarantee
- API access
- Priority features
Engagement model
How we work
From first call to production — a proven 4-step engagement model that keeps the conversation transparent and the velocity honest.
- 01
Discovery
We audit your current stack, identify gaps, and align on business goals.
- 02
Assessment
A detailed roadmap with priorities, effort estimates, and quick wins.
- 03
Delivery
Our engineers embed with your team and execute sprint by sprint.
- 04
Support
Ongoing monitoring, optimization, and knowledge transfer to your team.
Related disciplines
Related services
Adjacent practices that pair well with this one — most engagements blend two or three.
Common questions
Frequently asked questions
Practical answers about scope, timelines, and how engagements with our NexTalk team usually look.
Yes! The Free plan includes 1 agent, 1 widget, and 100 chats per month — perfect for getting started. AI agents are available on Pro and above.
You bring your own API key (Anthropic, OpenAI, Google, Qwen, DeepSeek, Mistral, or OpenRouter) and configure a system prompt. The AI handles conversations on assigned widgets automatically. If it can't help, it escalates to your human team with full conversation history.
Under 2 minutes. Create an account, create a widget, copy one line of code, paste it on your website. Done. AI agents take another 2 minutes to configure.
The AI automatically detects when it should escalate — either by keywords or when it recognizes it can't resolve the issue. The full conversation history transfers seamlessly to your human queue.
Yes! Each widget has its own branding (colors, greeting, position), domain restrictions, and can be assigned to either AI or human agents independently.
Yes! Configure outgoing webhooks to send events (new chat, new message, conversation closed) to any URL. Works with Slack, Discord, Zapier, Make, and custom systems. All payloads are HMAC-signed for security.
We use Stripe for secure billing. Upgrade, downgrade, or cancel anytime. Plans start at $9.99/month. All paid plans include a 14-day free trial — no credit card required.
Enterprise-grade security: tenant isolation, JWT auth, progressive rate limiting, CSP headers, HMAC-signed webhooks. AI agent API keys are AES-encrypted at rest. Infrastructure is pentest-verified.
Talk to engineering
Let's talk about your NexTalk strategy
Whether you're starting from scratch or scaling what you have, our engineers are ready to help.