The operations team was drowning in 3,000+ daily alerts across 8 data centers, with an average MTTR of 4.2 hours. Unplanned downtime was costing an estimated $180K per incident. The legacy monitoring stack (Nagios + custom scripts) could not scale with the 5G rollout, and the team had zero visibility into Kubernetes workloads running core billing and CRM systems.
Real Results
for Real Companies
From telecom infrastructure serving 40M subscribers to Black Friday traffic handling 2.3M requests per minute — see how our engineering teams deliver measurable impact.
Portfolio at a glance
Engineered for impact
The numbers behind 15 years of cloud, Kubernetes, and SRE engagements across regulated industries.
100+Projects delivered
50+Production clusters
99.9%Average uptime
15+Years of experience
Telecom · Brazil
Major Brazilian Telecom Provider
40M+ subscribers, 12,000+ employees, critical 24/7 network infrastructure
Duration18 months (ongoing)
Team6 engineers
CodeTEL.01
99.99%Uptime achievedUp from 99.7% — equivalent to reducing downtime from 26h/year to 52min/year
82%Alert noise reductionFrom 3,000+ daily alerts to ~540 actionable alerts
38minAverage MTTRDown from 4.2 hours — 85% improvement
$2.1MAnnual savingsReduced incident costs + infrastructure optimization
- Deployed a unified observability platform (Prometheus, Grafana, Loki) across all 8 data centers with centralized dashboards
- Implemented 24/7 NOC operations with Privum engineers handling L1/L2 incident response
- Migrated 14 critical microservices to production Kubernetes clusters with auto-scaling and self-healing
- Built automated runbooks that resolve 60% of recurring incidents without human intervention
- Established SLO framework with error budgets for all customer-facing services
Services used
NOC & 24/7 OperationsKubernetes ConsultingObservability ConsultingSRE Consulting
Retail · Portugal & Spain
Leading Shopping Center Group
25+ shopping centers, 180+ stores with e-commerce platform, €800M+ annual revenue
Duration8 months
Team4 engineers
CodeRTL.02
47%Infrastructure cost reductionRight-sized clusters + spot instances + auto-scaling
0Black Friday incidentsZero downtime during 12x normal traffic — handled 2.3M requests/min
15minDeploy timeDown from 2 weeks — 99% improvement in lead time
PCI-DSSFull compliancePassed audit on first attempt with automated evidence generation
Black Friday 2024 was a disaster — the e-commerce platform crashed for 6 hours during peak traffic, costing an estimated €1.2M in lost sales. The monolithic application could not handle traffic spikes, infrastructure was manually provisioned, and deployments took 2 weeks with a 30% rollback rate. The security team had flagged PCI-DSS compliance gaps that needed urgent attention.
- Decomposed the monolith into 22 microservices deployed on managed Kubernetes (AKS) with horizontal pod autoscaling
- Built a GitOps-driven CI/CD pipeline (ArgoCD + GitHub Actions) reducing deploy time from 2 weeks to 15 minutes
- Implemented progressive delivery with canary releases, cutting rollback rate from 30% to under 3%
- Deployed a full DevSecOps pipeline with container scanning, SAST/DAST, and automated PCI-DSS compliance checks
- Configured auto-scaling to handle 10x traffic spikes without manual intervention
Services used
DevSecOpsKubernetes ConsultingCloud MigrationCI/CD Consulting
Insurance · Europe
European Insurance Provider
Multi-country operations, 500K+ policyholders, processing €200M+ in claims annually
Duration12 months
Team5 engineers (dedicated team)
CodeINS.03
0Downtime during migrationZero-downtime migration of 38 applications over 6 months
62%Operations cost reductionDecommissioned on-prem VMware + Oracle licenses
5xEngineering velocityFrom monthly releases to multiple deploys per week
100%Compliance maintainedGDPR + Solvency II — passed all audits during and after migration
The company needed to migrate from aging on-premises infrastructure (VMware + Oracle) to a cloud-native stack to support their digital transformation initiative. Regulatory requirements (Solvency II, GDPR) made this especially complex — any data handling change required compliance sign-off. The existing infrastructure team of 3 people was fully consumed by maintenance, with zero capacity for innovation.
- Designed a phased cloud migration strategy: lift-and-shift for legacy apps, re-architect for core policy and claims systems
- Migrated 38 applications to AWS (EKS, RDS, S3) over 6 months with zero customer-facing downtime
- Implemented Infrastructure as Code (Terraform) with drift detection and automated compliance baselines
- Built a dedicated engineering team of 5 Privum engineers embedded with the client, operating as a nearshore extension
- Established automated GDPR data handling controls, audit trails, and Solvency II reporting pipelines
Services used
Cloud MigrationDedicated TeamsTerraform ConsultingInfrastructure
Industrial IoT · LATAM
Industrial IoT Integrator
Operates a managed telemetry platform holding data for a portfolio of enterprise clients and tens of thousands of connected devices
DurationPoint-in-time assessment
TeamCybersecurity division
CodeSEC.04
32Vulnerabilities identifiedClassified across four severity tiers, each with reproduction steps and a mapped remediation action
8Critical findingsPlus 11 high, 8 medium and 5 low — prioritised so the team knew exactly what to fix first
FullAdmin access reachedA temporary password that was never rotated granted complete administrative control of the telemetry platform, from the public internet, with no prior access
24hCritical remediation windowThe immediate tier was scoped so it could realistically be closed within a day of the report landing
The company had built a managed IoT platform that its enterprise clients depended on for operational telemetry, but had never commissioned an external security assessment. Nobody could answer the board’s question with evidence: if an attacker started from nothing but our public domain name, how far could they get? The concern was not theoretical — a single account with excess privilege on that platform would expose not just their own data, but their clients’ too.
- Ran a black-box external penetration test with no prior credentials or internal knowledge, following the OWASP Testing Guide v4 and PTES methodologies
- Phase 1 — passive and active reconnaissance to map the real external attack surface, which proved substantially larger than the asset inventory the client held
- Phase 2 — automated and manual vulnerability assessment across every live host, service and API discovered
- Phase 3 — controlled exploitation to prove real impact rather than report theoretical risk, with a reproducible proof of concept for every critical finding
- Delivered a remediation plan tiered by urgency — immediate (24 hours), short term (1–2 weeks) and medium term (1 month) — with each action mapped to the finding it closes
Services used
CybersecuritySecurity AssessmentsDevSecOps
Why companies pick us
Specialists, not generalists
Privum is a small senior team that builds software, tests it like an attacker would, and runs it in production — engagements start in weeks, not quarters.
Certified engineers
15+ Kubernetes and AWS certified engineers — not juniors learning on your infrastructure.
Team onboarding
From signed contract to engineers embedded in your team — not 6-month enterprise procurement cycles.
We build, not just advise
SRExpert, NexTalk, Orbita SEO, Privum CMS, DNS Manager and Remota prove we practice what we preach — real products, real users.
Trusted Across Industries
Built for teams that don't play around.
From telecoms with 40M+ subscribers to insurance providers operating across borders — we deliver infrastructure that holds up under pressure.
Banking · Telecom · Insurance · Retail · Finance · Healthcare · Public Sector
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